Developer-first Web Chat
Hosted experience, SDK and WebPackage for portals, products and fully custom interfaces.
Platform / Bring your estate
Meet customers where they are. Finish work where your business runs.
Connect voice, Web Chat, SMS and WhatsApp with flows and human teams. Extend into your telephony, CRM and other channels through APIs, SDKs and scoped engineering.
Channels & IntegrationsOutcome-led system
Carry context through the process.
Interactionvoice · text · digital
Processroute · verify · wait
AIunderstand · retrieve · act
Humanjudge · approve · assist
Systemsupdate · create · notify
Outcomemeasure · learn · improve
How the work moves
From entry point to accountable outcome.
The process can be conversational, event-driven or both. Every step remains visible and changeable.
- 01
Connect channels
Voice, Web Chat, SMS, WhatsApp and application events, with further channel requirements scoped during discovery.
- 02
Normalize context
Provider payloads become one conversation, identity and routing contract.
- 03
Run the process
Flows and agents work independently of the channel that started the interaction.
- 04
Integrate actions
APIs, MCP, SDKs, plugins and custom code update the systems that own the work.
Capability
Built around the work you need to complete.
One platform, with custom engineering where the final mile needs to fit your business exactly.
Flexible telephony
Inbound and outbound voice, routing, recording, voicemail and callbacks. Existing carrier and trunk requirements are assessed per estate.
Agent-ready integrations
Typed tools and APIs connect the platform to external systems. MCP and WebMCP integrations are built for the agreed engagement.
Integration partner
Use the built-in desk or bridge a third-party desk. retink.ai builds the final adapters and product experiences needed for production.
Delivery scope
A working core, extended around your estate.
We confirm channels, providers and integration requirements before agreeing the implementation.
Platform channels
Voice through Azure Communication Services, Web Chat with its SDK, SMS and WhatsApp connect to flows and the Human Agent Desk. Provider accounts and channel configuration are required.
Engineering for your environment
Teams, email, CRM and service-desk connections, MCP/WebMCP tools and carrier integration are scoped per engagement. Video, additional model providers and private deployment requirements are assessed during discovery.
Outcome direction
What this is designed to change.
- ↗Less vendor lock-in
- ↗One process across channels
- ↗Faster integration delivery
- ↗Reusable governed actions
- ↗Custom experiences without platform forks
Integration scopeACSVonageTeamsWhatsAppServiceNowCRMWeb Chat SDK/WebPackageMCP/WebMCPREST/OpenAPICustom plugins
Channel availability, external integrations and deployment requirements are confirmed for your engagement. See delivery scope.
Start with one costly process