retink.ai platform
One platform for service and process automation.
Voice, text, digital, AI, people, data and business actions share one process contract and one inspectable outcome trace.
The platform surface
Use it together or start with the part that removes the biggest constraint.
Start with a working capability, then connect and extend it around your process. Integration, evaluation and deployment requirements are agreed per engagement.
AI Contact Centre
Run voice, Web Chat, SMS and WhatsApp through one conversation record and process. Additional channels and integrations are delivered around your requirements.
Explore ↗02Low-code · pro-code · durable executionProcess Orchestration
Design, publish and operate processes that coordinate channels, AI agents, people, approvals, data and external systems. Visual where it is faster; custom code where it matters.
Explore ↗03Ingest · understand · analyse · actData Intelligence
Bring files, documents, databases, conversations, events, vector search and data graphs into one evidence-led operating loop—then let flows, agents and people act on what the data says.
Explore ↗04Build the routing and the workFlow Builder
A visual builder for the complete operating process: channel entry, structured dialogue, data, AI, approvals, human routing, system actions, waits and wrap-up.
Explore ↗05Models · tools · knowledge · voiceAI Agent Builder
Design text and voice agents with model choice, instructions, knowledge, typed tools, budgets, versions, tests, external-agent support and explicit human control.
Explore ↗06People enter with full contextHuman Agent Desk
Handle voice, chat, messaging and voicemail with queues, presence, takeover and process context beside the conversation. Additional media requirements are confirmed during discovery.
Explore ↗07Bring your estateChannels & Integrations
Connect voice, Web Chat, SMS and WhatsApp with flows and human teams. Extend into your telephony, CRM and other channels through APIs, SDKs and scoped engineering.
Explore ↗08Evaluate · simulate · audit · improveAI Quality & Governance
Combine platform versions and run records with evaluation, simulation and review designed for your processes. Quality engineering is scoped with the implementation.
Explore ↗09Enterprise control without product dragSecurity & Deployment
Run on managed Azure infrastructure with identity, tenant-aware access, secrets and operating records. Dedicated or private requirements are scoped as engineering engagements.
Explore ↗Flow Builder
Visual processes with a pro-code escape hatch.
Build channel routing, dialogue, AI actions, human tasks, approvals, waiting, data and system updates. Publish immutable versions and inspect the exact run.
Explore Flow Builder ↗
Bring your channels, systems and process